Smart Charter Concierge & Virtual Sales Agent
Cut the operational load and grow revenue, starting next season
Automate sales, guest support and yacht supply. One WhatsApp assistant that sells, answers and makes offers on your behalf. 24/7, in 4 languages. One screen for your whole fleet.
Download the brochure (PDF, 1.9 MB)Hi! We're arriving at Marina Biograd tomorrow. Is there parking nearby? 14:32
Hi! Yes, two options: the marina car park (€10/day, limited spaces) or free public parking on Primoštenska, about a 10-minute walk. Shall I send you the location? 14:32 ✓✓
Yes please! And from what time can we board? 14:33
Here's the location: [Google Maps]. Boarding is from 17:00. Tomorrow morning I'll send you a reminder with the check-in details. 14:33 ✓✓
In season, your charter office turns into a 24/7 help desk
Hundreds of the same questions in different languages, and no time to answer them all.
More than 1,000 messages a week, 80% of them repeat questions, and 67% of guests give up if they don't get an answer within the first hour.
No enquiry goes unanswered
A guest who writes at 10 pm gets an offer within a minute. They don't leave for an OTA or message a competitor.
30–60% less operational work
The SailorLoop smart assistant handles guests' repeat questions. Your team only takes what needs a human decision.
6–17% more revenue per guest
Transfers, yacht supply, SUPs and a skipper, offered at the right moment in the same conversation, with no extra work for the office.
Charter Concierge
Meet your Charter Concierge
A WhatsApp assistant that actually knows your fleet. It takes over the routine so your team can focus on what matters.
Instant answers to enquiries
Answers guests' questions straight away: check-in, marina directions, boat equipment, route recommendations. 24/7, no waiting.
Guest onboarding and support
Once a guest confirms the booking, the assistant takes over the conversation: it answers questions, sends check-in instructions and guides the guest through the charter all the way to check-out.
Cross-sell that brings in revenue
Proactively suggests yacht supply orders, transfers, water sports and excursions, raising revenue per guest throughout the charter.
Multilingual by default
Holds conversations in 4 languages (HR, EN, DE, IT) and detects the guest's language automatically. Your team sees the conversation in the language it prefers.
WhatsApp first
WhatsApp has the highest open and reply rates of any messaging channel: 98% vs 20–30% for email. Your guests already use it.
Simple integration
Connects directly to the API of the booking system you already use. No change to the way you work.
Virtual Sales Agent
Automate sales and lead generation
Your chatbot sends a link and disappears. The SailorLoop Virtual Sales Agent carries the conversation on WhatsApp and hands your sales team a ready lead in the morning, with no email ping-pong.
Hi Marko! 👋 For your search (catamaran, 12–19 July, Split, 8 people) we have 3 boats available: Lagoon 42 from €4,200/week, Bali 4.6 from €5,100/week, Fountaine Pajot Astréa 42 from €4,650/week. Shall I send you a detailed offer? 14:22 ✓✓
The Lagoon 42, please. Can you book it for me? 14:23
Of course, I'm putting you through to our booking team. They'll send all the details in the next few minutes. Enjoy the rest of your day! 14:23 ✓✓
Thanks, I'll wait! 14:24
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Active at 10 pm too
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The conversation moves straight to WhatsApp
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A qualified lead by morning
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WhatsApp stays open for retargeting
Comparison
SailorLoop Virtual Sales Agent vs. a regular website chatbot
- Sends a link to an offer and disappears
- The conversation stays stuck on the website
- Next morning: nothing in the CRM
- Qualifies the enquiry (dates, boat type, budget)
- The conversation continues on WhatsApp, with full context
- Next morning: a ready lead in the dashboard
SailorLoop Suite
One screen for your whole fleet.
Active conversations, escalations, response times, guest languages. Live.
Alternatives
Why the SailorLoop Suite outperforms every other channel
| SailorLoop | Website chatbot | Email / SMS | |
|---|---|---|---|
| Where it's used | WhatsApp (every guest has it) | Website | Inbox / messages |
| Response speed | Instant | Depends on site visits | Slow |
| Engagement | Very high | Low | Very low |
| Available 24/7 | Yes | Partly | No |
| Open for the whole trip | Yes | No | Limited |
| Automation | Assistant + full context | Limited | None |
| Languages | 4 (auto-detected) | 1–2 | 1–2 |
| Yacht supply orders | Structured, error-free | No | Manual, error-prone |
| Cross-sell opportunities | Right in the chat | Weak | Almost none |
| Team workload | Significantly reduced | Partly reduced | High |
How it works
Designed for the charter industry
No change to your existing workflow. Works alongside NauSYS and Booking Manager.
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Connect
We connect to your existing booking system through its API. Simple onboarding and ongoing support.
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Train
The SailorLoop agent learns your fleet, destinations, prices, FAQ and rules. Upload your materials and watch the knowledge base grow.
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Launch
Start handling guest communication right away, with a full human handoff whenever it's needed. You stay in control.
Your stack
- Booking Manager
- NauSYS
Works alongside, doesn't replace
SailorLoop sits on top. Your existing system works exactly as it does today.
Contact
Get in touch to find out more
Try the demo and let's talk about how we can help.
- Guided onboarding and setup
- Connection to your back office
- Integrations built around your needs
- FAQ prepared and written together
- Weekly knowledge-base reviews
- Support throughout the season